Carolyne

The Two Magic Words

Posted by Carolyne | Feb 2, 2015 | Customer Service |

Quite high on my New Year’s resolutions, I reached out to a colleague in industry who runs a...

Posted by Carolyne | Dec 22, 2014 | Customer Service |

Just yesterday I had a very interesting discussion with a new acquaintance (let’s call her...

Posted by Carolyne | Dec 14, 2014 | Customer Service |

My colleague was hit by a motorbike on Ngong Road this past Thursday and we ended up at the...

Posted by Carolyne | Nov 30, 2014 | Customer Service |

So screams the headline of an article in Harvard Business Review that analysed the findings of a...

Posted by Carolyne | Nov 14, 2014 | Customer Service |

I recently had an unfortunate experience with my bank where money was fraudulently withdrawn from...