Author: Carolyne

Enemy No. 1

Enemy – Can your customer be your enemy? This question came to mind recently when we had an experience at an up market coffee house in Upperhill one early morning. We had a group breakfast meeting at 7:00am Saturday morning and...

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The Wayward Wandering Teacher

As I put thoughts into words, I think to myself just how many times I have toyed with the idea of documenting my views on matters customer service, branding and communication. Having been in the service industry for many a year...

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Welcome to See Service

Carolyne Gathuru

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