Our Blog
Of Banking and Nurah’s Theatrics……
Today I have deeply reflected on the hugely devastating impact a single employee’s reckless behaviour on social media can have to the extent that it may result in bringing down a brand.A friend put up an exasperated post on FaceBook about his extreme indignation that...
The Forgotten Link – Riches From Within
This article first appeared in Business Journal Africa - Empowering Africa's Entrepreneurs - Issue No 161 of Sept 2013I recently attended the launch of the UNDP report ‘Realizing Africa’s Wealth – Building Inclusive Businesses for Shared Prosperity’. An in-depth...
The Guy Sporting the Hot Pink Business Suit – Maybe not a misnomer?
We were in the supermarket aisle last Wednesday picking up our usual 10 pack of white tissue rolls, when my son pulled out a pack with pink rolls and asked ‘Mum, this pink tissue paper is for girls?’ I had a rather challenging time explaining that pink tissues can be...
To Speak or Not To Speak…………..
Early this week my bank sent out a notice on Twitter to all its customers, indicating that an ongoing problem with access to services on a multi-bank ATM platform had been resolved and that we could now use these widely available ATMS. I looked at their communication...
Of Muddy Communication
I had a very engaging conversation this Wednesday morning with quite a brilliant communications consultant on communication and what it takes to communicate effectively and to connect with various audiences. What stood out for me in that day was a story he shared...
Service Failure and Business Integrity
This article first appeared in Business Journal Africa - Empowering Africa's Entrepreneurs - Issue No 160 of August 2013I am convinced without a doubt that the famous Jamaican pop singer and rapper Shaggy has invaded my Sacco, held the Sacco officials captive and...
Doing the same thing over and over again and this time………….yes – expecting the same result.
I've attended two consecutive breakfast meetings this week both held at five star restaurants, one addressing strategies to realize Africa’s wealth through inclusive business initiatives and the other addressing branding and business opportunities to be explored given...
Sing Song Sing Along – ‘Say My Name Say My Name’
I visited Pablo’s the coffee shop at the newly opened Best Western Premier Hotel in Hurlingham this past Monday. I’d been looking for a quiet place to sit and get some pending work out of the way and was curious to see what this new hotel had to offer. After being...
Fire Fire Fire!
We had a discussion this past Sunday with a colleague about Fire. A speaker had been talking about Fire being a good thing, something that flares up and causes one to rise up and be moved. And that when there’s Fire, there’s no peace and no peace creates action action...
