Carolyne

What’s in a Toilet?

Posted by Carolyne | Nov 13, 2015 | Customer Service |

Business that’s what! We recently travelled to Voi by road as a corporate group for a...

Posted by Carolyne | Sep 9, 2015 | Customer Service |

Having celebrated the Service Excellence Awards 2015 this week (http://se-awards.com/) organised...

Posted by Carolyne | Aug 17, 2015 | Customer Service |

There’s a very common assertion in business that “The Customer Is Always Right”. It has been...

Posted by Carolyne | Jul 6, 2015 | Customer Service |

And no……………….. I am not talking about Malcolm Gladwell’s award winning book The Tipping Point that...

Posted by Carolyne | Jun 9, 2015 | Customer Service |

We had the absolute pleasure of staying at the Acacia Premier – a new 4 star hotel in Kisumu City...