Carolyne

The Customer is An Asset

Posted by Carolyne | Apr 4, 2017 | Customer Service |

The dictionary describes an asset as a useful or valuable thing, person, or quality. The business...

Posted by Carolyne | Jan 17, 2017 | Customer Service |

There are three cardinal rules around delivering exceptional customer experiences that have to do...

Posted by Carolyne | Aug 5, 2016 | Customer Service |

In a brainstorm meeting yesterday, we were trying to define what constitutes a “Wow” customer...

Posted by Carolyne | May 16, 2016 | Customer Service |

Good customer service dictates that we should love our customers and bend over backwards for them...

Posted by Carolyne | Feb 8, 2016 | Customer Service |

I recently sat through a technical sales training session by sales excellence expert Sam Kariuki...