Converting Customers into Beggars
Beg, Beggar, Begging……….. The results for a search of the definition of the word to beg, throws us...
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Author: Carolyne
#SustainingCXExcellence – Balancing Growth and Service Excellence
When the Uber driver arrived at my pick point this afternoon, I had not finished eating the packet...
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Unpacking Mahatma’s Unparalleled CX Ideology
Mahatma Gandhi – India’s independence activist and leader, renown for employing nonviolent civil...
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Customer Service Excellence – To script or not to script that is the question…..
We’ve all experienced the eye-rolling fatigue that engulfs us when we dial in to a help desk or...
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