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Could a Teeny Weeny Little Little Loo Tip the Scale……..?
At about 4pm my 4 year old son and I passed by Capital Centre shopping mall to pick up a few items on the way home from school. As we walked toward the supermarket, he said the one thing that Moms dread to hear from their little ones while out in public places – “Mum,...
A Toast To The Recognition and Entrenchment of The Rights of Customers
This article first appeared in the July Issue 2013 of Commerce and Industry Magazine Vol 2. No. 007As the scrutiny of MDGs continues, it is indeed the onus of individual countries to carry out self appraisals to celebrate wins and develop renewed goals for the gaps....
The Apple reincarnated as an AK47 Assault Rifle
Yesterday I attended a fantastic seminar #GetPaidToSpeak that provided insights and a great education on what it takes to transform into an articulate and engaging public speaker in the league of Martin Luther King and Winston Churchill of the famous ‘I have a...
Dethroning the King
Today we dethrone the King. Down comes the crown, down comes the royal gown of velvet and soft felt and down comes the red carpet runway. Today we dethrone the King. Down comes the headdress of finely picked plumes, down comes the cloak of vervet monkey fur and...
Right? Righteous? Righteousness? Right?
I have been asked the question ‘Is the customer always right?’ countless times, and when I respond NO, the askers are without fail taken aback. Quite taken aback actually, of the mouth agape variety. But YES indeed contrary to old age belief, the customer is NOT...
Of Banking Communication and ‘Sharp’ Ears…
My bank recently sent me a notification to let me know that an account that I had with them was declared dormant as there had been no activity on it for the past six months and that to reactivate it, I needed to go into the bank and fill out a form and pay up the...
Enemy No. 1
Enemy – Can your customer be your enemy? This question came to mind recently when we had an experience at an up market coffee house in Upperhill one early morning. We had a group breakfast meeting at 7:00am Saturday morning and in good time keeping fashion, my group...
The Wayward Wandering Teacher
As I put thoughts into words, I think to myself just how many times I have toyed with the idea of documenting my views on matters customer service, branding and communication. Having been in the service industry for many a year I find that I am always on auto pilot,...
