Author: Carolyne

My bank recently sent me a notification to let me know that an account that I had with them was declared dormant as there had been no activity on it for the past six months and that to reactivate it, I needed to go into the bank...

Enemy – Can your customer be your enemy? This question came to mind recently when we had an experience at an up market coffee house in Upperhill one early morning. We had a group breakfast meeting at 7:00am Saturday morning and...

As I put thoughts into words, I think to myself just how many times I have toyed with the idea of documenting my views on matters customer service, branding and communication. Having been in the service industry for many a year...