An accomplished customer experience, communication, brand, business development, people management and service delivery strategist, Carolyne is a successful leadership and business optimization specialist with over 25 years of experience across a broad range of disciplines.

She specializes in effective customer experience and communication for personal, professional and organizational development and has an in-depth knowledge of developing practical strategies to improve customer experience excellence. She has an innate ability to influence change and inspire positive behavioral dynamics across various groups, gained from work with corporate organizations, as well as management consulting.

She is passionate about creating personal and professional transformation in Africa by enabling brands deliver on their promise to internal and external stakeholders, and for professionals to communicate effectively towards creating dynamic personal brands in their personal and professional capacities.

She is an ardent and passionate people development professional who loves to get insights into people’s lives, walk in their shoes, see through their eyes and tap into their motivation for their various actions. All of which is anchored on transforming people in order to transform global customer and employee experience standards.

Carolyne has the vision to see internal and external customers rising to hold both governments and brands accountable for the delivery of service excellence and these parties in return rising up to this demand to court their stakeholders with the service they deserve.

She is also the founder of iSpeak –a programme for children from underprivileged communities that seeks to inspire them to speak with confidence, and articulate themselves with grace, to enable them to become holistic members of society.

Carolyne is an influential public speaker, having spoken to numerous local and international audiences on topics including personal development, emotional intelligence, leadership and governance, customer experience excellence, change management, leading self and teams, personal branding, inspiring performance, embracing diversity, living authentically amongst many others. She is also an engaging moderator and event facilitator with a track record for crowd engagement, smooth programme facilitation and seamless event flow.