Our Blog

The Customer is An Asset

The dictionary describes an asset as a useful or valuable thing, person, or quality. The business dictionary goes ahead to further qualify this as “something valuable that an entity owns, benefits from, or has use of, in generating income. It proceeds to enumerate the... read more

What’s in a Toilet?

Business that’s what! We recently travelled to Voi by road as a corporate group for a team-building/ workshop/retreat session. The distance to the actual venue we stayed at, would be in total about 400km. The road trip was great! It served as a bonding session, and... read more

Getting and Staying On Top!

Having celebrated the Service Excellence Awards 2015 this week (http://se-awards.com/) organised by The Institute of Customer Service in Kenya to recognize and celebrate exemplary customer service, many insights emerged. The SE Awards are purely an expression of... read more

The Customer is NOT Always Right

There’s a very common assertion in business that “The Customer Is Always Right”. It has been hammered time and time again and is deeply ingrained in the minds of staff world over, that without fail in any corporate speaking forum when we pipe up and say “The Customer... read more