Customer Service Excellence – To script or not to script that is the question…..
We’ve all experienced the eye-rolling fatigue that engulfs us when we dial in to a help desk or...
Read More
The Customer is An Asset
The dictionary describes an asset as a useful or valuable thing, person, or quality. The business...
Read More
The 3 Cardinal Rules of Customer Experience and Love…..
There are three cardinal rules around delivering exceptional customer experiences that have to do...
Read More
Wow Customer Experience – What’s That????!!!!!!
In a brainstorm meeting yesterday, we were trying to define what constitutes a “Wow” customer...
Read More
