Wow Customer Experience – What’s That????!!!!!!
In a brainstorm meeting yesterday, we were trying to define what constitutes a “Wow” customer...
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“Bad Service” From Your Customer? Ditch Them!!!!
Good customer service dictates that we should love our customers and bend over backwards for them...
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Customer Service and the Business Hierarchy of Needs
I recently sat through a technical sales training session by sales excellence expert Sam Kariuki...
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What’s in a Toilet?
Business that’s what! We recently travelled to Voi by road as a corporate group for a...
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